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Amazon: When Earnings Miss for the Right Reasons

Amazon (AMZN) reported mixed quarterly results last week, posting a healthy top line beat of $37.95B vs FactSet's $37.2B consensus, ...
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Downside Protection by Investing in Companies That Treat Their Customers Well

As many stock observers have pointed out, the current bull market has now lasted more than 8 years. From the ...
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London School of Economics Validates Customer Satisfaction as Leading Indicator of Stock Performance

Need further proof of the impact of customer satisfaction on total return to shareholders? A recent analysis conducted by the ...
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What is beyond Advanced Beta?

Advanced beta, smart beta, alternative beta – whatever you want to call the indexing strategy that steps away from traditional ...
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Why Jana’s Involvement Can Have the Future Looking Fresh for Whole Foods

This week, Jana Partners announced that it has taken a 9% stake in Whole Foods (Ticker: WFM). Among the changes Jana hopes to enact is: “…pursuing opportunities ...
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ACSI National, Sector, and Industry Results

The American Customer Satisfaction Index (ACSI) produces customer satisfaction results on four levels: national, sector, industry, and company/agency. The diagram ...
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U.S. Overall Customer Satisfaction

Each quarter, the American Customer Satisfaction Index issues an update of overall U.S. customer satisfaction that serves as a macroeconomic ...
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Companies That Do Better by Their Customers Also do Better in the Stock Market

Many firms don't understand the value of satisfied customers or don't collect their data correctly, write Claes Fornell, Forrest Morgeson ...
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The ACSI as Macroeconomic Indicator

Consumer spending accounts for 70% of U.S. gross domestic product (GDP), which means that changes in customer satisfaction as measured ...
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