Claes Fornell, Chairman
Dr. Fornell is The Donald C. Cook Distinguished Emeritus Professor at the Stephen M. Ross School of Business, University of Michigan. Dr. Fornell founded the American Customer Satisfaction Index (ACSI)—a monthly economic indicator of the quality of economic output. Dr. Fornell is the author of several books and hundreds of articles examining customer satisfaction and consumer behavior. According to the International Journal of Research in Marketing, Dr. Fornell is the author of 3 of the 20 most influential papers in marketing science published in leading academic marketing journals (and 5 of the top 50) over a 20-year period. Dr. Fornell’s seminal book, The Satisfied Customer, is a must-read blueprint for understanding the value of customer satisfaction in modern business practice. In addition to ACSI and ACSI Funds, Dr. Fornell has founded several companies, including CFI Group and ForeSee Results. He is the world’s leading authority on customer satisfaction, its measurement and analysis, and regularly appears in broadcast and print media.
Phil Bak, CEO
Phil Bak is the CEO of ACSI Funds. He is widely regarded as an expert in the management, development and trading of Exchange Traded Funds (ETFs). Prior to joining ACSI, Bak was a Managing Director at the New York Stock Exchange where he drove the growth of the NYSE ETF listing business to 90% market share by AUM and over $2 Trillion in total assets for NYSE listed ETFs. Bak had previously acted as Senior Product Manager for Guggenheim Investments where he developed alternative mutual funds and ETFs. Phil Bak has a B.S. in Business Finance from Yeshiva University and is a Chartered Alternative Investment Analyst (CAIA).
Kevin Quigg, Chief Strategist
Kevin Quigg is Chief Strategist for ACSI Funds. In this role Quigg is responsible for expanding the footprint and awareness of ACSI Funds’ proprietary strategies to allow investors to access the previously unexploited investment factor of customer satisfaction. Quigg has previously headed SPDR ETF’s Global Sales Strategy, Global Capital Markets, and Institutional ETF Sales Groups, where he was responsible for working with market participants in the primary and secondary markets in the Americas, Europe, Asia, and Australia. Prior to joining SPDR ETFs, Quigg was a Business Development Officer responsible for exchange traded product sales for Barclays Global Investors. Kevin Quigg is a graduate of the College of the Holy Cross and is a Certified Investment Management Analyst. He holds his FINRA series 6,7,24 and 63 licenses.
John Cattier, CFO and CCO
John Cattier is the Chief Financial Officer and Chief Compliance Officer of ACSI Funds. He has 30 years of experience as a financial and operating executive in public, private and non-profit enterprises. Previously, he was the Chief Financial Officer of the Industrial Technology Institute, Chief Financial Officer of Medasys, Inc and the Directeur Financier et Adminstratif at Chamebel Afrique et Socoma Industries in Abidjan (1980-1983).
David VanAmburg, Managing Director of ACSI
David VanAmburg joined the American Customer Satisfaction Index in 1998 and was named Director for ACSI’s federal government satisfaction study in 1999, piloting the first-ever government-wide initiative to measure citizen satisfaction using a uniform methodology. In 2001, he was promoted to Managing Director of the ACSI as a whole. As an expert in customer satisfaction, VanAmburg has lectured at the University of Michigan and venues abroad, addressing the relationships among satisfaction, quality, customer service, loyalty, and shareholder value. VanAmburg is regularly quoted and featured in numerous print and radio media, including The Wall Street Journal, Bloomberg, CNN, and TIME.
Dr. Forrest V. Morgeson III, Director of Research
Forrest Morgeson is responsible for managing ACSI’s academic research and statistical analysis, as well as its international licensing program and global custom research projects. Morgeson’s areas of expertise include citizen satisfaction with government services, cross-national citizen and consumer satisfaction, and the financial impact of customer satisfaction in the private sector. His research has been published in leading peer-reviewed marketing and business administration journals. Morgeson’s book entitled Citizen Satisfaction: Improving Government Performance, Efficiency, and Citizen Trust was released in 2014. Morgeson has consulted with dozens of government agencies and multiple corporations on both citizen and consumer satisfaction, and has delivered lectures and presentations in more than 30 countries around the world.
Joshua Blechman, Director of Operations
Joshua Blechman is the Director of Operations at ACSI Funds. He began as a financial analyst in 2009 and now oversees all aspects of the hedge fund, including operations, trading and portfolio analysis. Blechman graduated with a B.A. in Economics and a B.A. in Political Science from the University of Michigan and also received an MBA with specializations in Finance and Real Estate from the NYU Stern School of Business.
Charles Ragauss, CFA, Director of Product Management
Charles Ragauss currently serves as Director of Product Management at ACSI Funds, having joined the firm in April 2016. Prior to joining the Adviser, Ragauss was Assistant Vice President at Huntington National Bank, where he was Product Manager for the Huntington Funds and Huntington Strategy Shares ETFs, a combined fund complex of almost $4 billion in assets under management. At Huntington, he led ETF development, bringing to market some of the first actively managed ETFs. Concurrent to his role at Huntington, Ragauss served as a member of the Investment Company Institute’s ETF Advisory Committee from 2013 to 2016. Charles Ragauss attended Grand Valley State University where he received his Bachelor of Business Administration in Finance and International Business, as well as a minor in French. He holds the CFA designation.
Qiao Duan, Quantitative Analyst
Qiao Duan is a Quantitative Analyst at ACSI Funds, where she manages research and analysis relating to the implementation of ACSI data on a portfolio level, as well as quantitative reporting and analytics. Ms. Duan graduated with a B.S. in Applied Mathematics from Xiamen University in China’s Fujian province, where she attended through the prestigious National Scholarship, placing her in the top 0.2% of students in China for scholarship eligibility. In 2012 Ms. Duan achieved second place in the world famous National Chinese Mathematical Modeling Competition (CUMCM), out of 30,000 qualified entrants. In addition to her work at ACSI Funds, Ms. Duan is a graduate student in the Quantitative Finance and Risk Management Program at the University of Michigan, where she has won the Quantitative Program Merit Scholarship, is maintaining a 4.0 GPA, and expects to graduate in December, 2016. Among her research projects at University of Michigan, Ms. Duan has studied historical insider trading cases by running a quantitative regression analysis on insider trading data to analyze the influence of nonpublic information on the stock performance, Game Model and its Equilibrium in Bertrand Duopoly, and a detailed quantitative exploration into the Xiamen real estate bubble over the past 20 years.
Kevin Cope, Investment Analyst
Kevin Cope joined ACSI Funds in October 2016 as an Investment Analyst. In this role, Mr. Cope is responsible for creating market awareness for ACSI Funds’ proprietary investment strategies. Prior to joining ACSI Funds, Mr. Cope was at Advisors Asset Management where he was responsible for investor relations. Mr. Cope is a graduate of Michigan State University where he earned his degree in Finance. While at Michigan State, Mr. Cope was captain of the men’s soccer team and was selected 25th overall in the 2014 Major League Soccer SuperDraft. Cope holds his FINRA series 7 and 66 licenses.
Christina Stage, Business Manager
Christina Stage is the Corporate Administration Manager at ACSI Funds. In this role she is responsible for maintaining and managing the personnel and operational infrastructure for The American Customer Satisfaction Index and ACSI Funds. Prior to coming to ACSI Funds in 2015 Ms. Stage worked in Market Research at ForeSee Results. Ms. Stage earned her degree in Chemistry at Michigan State University.
Janet Phan, Marketing Coordinator
Janet Phan is Marketing Coordinator for ACSI Funds. In this role, Ms. Phan joined ACSI Funds in January 2017 and is responsible for expanding content and awareness of ACSI Funds web and digital properties as well as coordinating all marketing initiatives and campaign development for the firm. Ms. Phan is a graduate of Northwood University where she earned her Bachelor of Business Administration in Marketing. Ms. Phan is a member of the Vietnamese American Association of Michigan and is an active volunteer for the Rescue Mission of Lansing.